Your questions, answered
Everything You Need to Know
Planning a celebration comes with plenty of details. Here you'll find everything you need to know about our cakes, from ordering and flavours to delivery, collection and cake care, so you can order with confidence and enjoy every slice.
Frequently asked questions - Custom Cakes
Can you give me an idea of pricing?
Our cakes are customised according to your event aiming for a remarkable result. The final quote is based on the size of the cake and the complexity of the final design. Some more elaborate finishes result in a more expensive quote.It’s our job to guide our clients with this experience so don’t panic, we are here to help!
How do I pay?
For our customised cakes, an initial invoice will be sent to you for booking with our bank details for payment. A second invoice will be sent to you 2 weeks before your event date. You can pay the invoice in full if you wish.
How long in advance should I place my order?
The sooner the better!For wedding cakes 4 to 6 months is standard. We take on a limited number of customised cakes per week, and during the busy season we can get fully booked very quickly.(March /October/November)However for our Shop Online cakes ordering at least 4 days in advance from pickup/delivery date would be acceptable.
What is your booking policy?
Once your cake design and price is finalised an initial 50% payment is required for booking and the remaining 50% must be paid no later than 14 days before the event day.We will only be able to save your date once booking fee is made.
Can I make any changes after my booking?
Definitely. Wedding decisions can be overwhelming sometimes. However, changes will be accepted only through considerable possibilities relying on the date of delivery. If extra costs apply we will add the amount to your second invoice.
Can I come to see you to discuss some details about my order?
As much as we would love to meet all our clients we have to work according to our tasting calendar (for weddings only).You are more than welcome to organise a phone call with Gigi to discuss any details you might have before booking you cake. For our Shop Online cakes, we aim to streamline the process of ordering a cake from us as much as possible and cakes are made to their description and photos on the product page.
Do you do delivery?
Yes. A delivery fee applies depending on the distance from our studio.Please advise us with the location when placing your order and a final delivery price will be calculated.
Can I pick up the cake?
Yes however our cake is a delicate and perishable product. Any cake bigger than a small 2 tiers we suggest using our delivery service.To ensure that your cake is not compromised during transportation we strongly recommend that you follow our pick up instructions that will be sent to you once your order is finalised.In acceptance of the product, ByGigi will hold no responsibility for any damage that may arise thereafter.
Can I pick up the cake a day before?
Depending on which decoration we are using. Fresh flowers or fruits won’t last overnight. If this is the case we can guide you on which decoration will be the best to use.
Do you delivery out of Sydney?
Yes, we can deliver anywhere. Delivery outside of Sydney CBD will be charged per hour (including return) plus the time of assembling the cake at the final destination.
Do you provide the flowers for the cake or can I use my own florist?
Depending on the cake design chosen the flowers can be the main decoration and mostly express the way Gigi likes to finish her creations.For a number of reasons, including safety, by Gigi DOES NOT accept flowers from the event’s florist.We have our own supplier which works with us along the whole process.By Gigi will request details regarding your florist to be able to contact them and align all details including colors.
How many flavors can I choose for my wedding cake?
As many flavours as you have tiers.
Can I create my own cake flavor?
We have a selection of cakes on our menu. We are more than happy to mix these flavours to complement your favourite taste. However if you would like something else we can always try to accommodate our clients.
Do you make gluten free or allergy free cake?
Yes. We have a few options for gluten free dietary on our menu and we can also customise any further allergy requirements. Due to the ingredients an extra cost might apply to the final quote.
Do you organize the cake topper?
Cake topper is an extra item that you can buy and send to our studio so we can apply on the cake. Saying that we can help you choose the design and size if need it.
Can I have a fake tier to have a bigger cake?
Yes you can. When we apply a fake tier it does not necessarily mean that the cake would be much cheaper because we still need to charge for the decoration work which is usually where the cost is. What is important is to analyze the impact that you want to create with your wedding cake proportionally to the size of your event/venue.
Frequently asked questions - Shop Online
Why order a cake from the By Gigi Online Shop?
Our Online Shop makes it easy to order one of By Gigi's signature cake designs without the longer consultation and design process involved with a fully customised cake. Each cake is made to order by hand in our Brookvale studio, giving you the craftsmanship and attention to detail of a By Gigi cake with a simpler ordering experience.
Can I get a cake same-day?
No — every order needs at least 4 days lead time for quality and preparation, so same-day pickup isn't available.
How far in advance do I need to order?
At least 4 days ahead, and up to 3 months in advance. During busy periods (holidays, Valentine's Day, Mother's Day, etc.) we recommend ordering 2+ weeks ahead, as weeks can fill up and get marked Fully Booked.
Can I customise the colours or add a message?
Some designs allow minor customisation — colour changes, messages, or small decorative tweaks — which you can note in Order Notes. For anything more involved, use Get a Quote instead.
Do you offer gluten-free options?
Yes. We have gluten-free flavour options available. Please check our flavour menu.
Do you cater for allergies?
We offer some dietary options, including gluten-free flavours. However, our kitchen handles common allergens including gluten, nuts, eggs and dairy, so we cannot guarantee an allergen-free environment. If you have a specific allergy concern, please contact us before ordering.
Can I cancel or change my order after placing it?
Orders placed through the Shop are final — no cancellations or refunds, since production planning starts right after confirmation. Changes generally can't be guaranteed, but reach out as early as possible and we'll try to help.
Do I pay in full when I order?
Yes, for Shop Online cakes full payment is taken at checkout via the secure online payment system.
Can I pick my cake up a day or two before my event?
Yes, in many cases. Most cakes can be stored in the fridge overnight. However, cakes decorated with fresh fruit or fresh flowers are best collected as close to the event as possible. We'll provide cake-care instructions with your order.
How should I transport my cake after pickup?
Keep your cake flat and level, preferably on the floor of your car rather than on a seat. Keep it cool and out of direct sunlight, and avoid sudden stops, sharp turns and bumpy roads.
How should I store my cake?
Most cakes should be stored in the fridge until they're ready to be served. Your order will include a Cake Care Guide with specific storage and handling instructions.
Can I create my own cake design?
The Online Shop features a curated collection of pre-designed cakes for a simpler ordering experience. If you'd like a completely bespoke cake with a custom design, styling and flavour combinations, please use ourCustom Cakes service.
What's the difference between Shop Online and requesting a custom cake?
The Shop Online offers pre-designed, seasonal cakes you can order and check out instantly. For a fully custom design, flavour, and styling, use the Get a Quote form instead — custom cakes are priced separately to reflect the extra planning and craftsmanship.
What if I have more questions than these cover?
You can send an email to enquiry@bygigi.com.au— responses typically come within 24–48 hours.